Frequently asked
questions.

You can upgrade at any time from your Account Settings under the Subscription section. Select the plan that fits your team size, enter your payment details, and the upgrade takes effect immediately — your existing data, users, and shipments are all carried over. There's no migration or reinstallation required; the new features simply become available the moment the payment is processed.

Yes. Upgrading mid-cycle is pro-rated — you're only charged for the remaining days on the new plan in your current billing period. Downgrading is also allowed and takes effect at the end of your current billing cycle, so you always receive the full value of what you've already paid for. There are no cancellation penalties or minimum commitment periods on monthly plans.

We'll notify you by email when you approach your plan limits (such as user seats or document storage). We don't abruptly cut off service — you'll have a grace period to either upgrade your plan or optimise your usage. Existing data is never deleted automatically. Upgrading immediately restores full access without any disruption to your team.

Yes — paying annually saves you approximately two months compared to monthly billing. The annual discount is applied automatically when you select the "Pay yearly" option on the Pricing page. For large enterprise teams or multi-organisation deployments, contact us directly for a custom quote and we'll work out a package that makes sense for your scale.

MakeCargo supports ocean freight (FCL and LCL), air freight, road freight (FTL and LTL), rail freight, courier and express, and multimodal jobs with multiple transport legs under a single master document. Each mode has purpose-built fields — for example, container and B/L management for ocean jobs, MAWB/HAWB for air, and CIM waybills for rail — so you're not forcing a generic form to fit a specialist workflow.

Yes. Once a quote is built from your rate cards, MakeCargo can generate a branded PDF and email it to your customer directly from the platform. The quote email includes your company logo, a reference number, validity date, and an itemised breakdown of charges. On the Professional plan, customers can also view and accept quotes through the self-service portal without any back-and-forth email.

Yes. You can set a functional (base) currency for your organisation and use any other currency on individual charge lines within the same shipment. Exchange rates can be set manually per job or synced automatically using the built-in rate feed. All financial reports present totals in your functional currency with the exchange rate used clearly recorded against each converted line — essential for accurate profit-and-loss on international shipments.

Yes. Each shipment has a dedicated document tab where you can upload and categorise files — bills of lading, commercial invoices, packing lists, certificates of origin, customs declarations, and any other supporting paperwork. Files are stored securely in the cloud and accessible to all team members with appropriate permissions. On the Professional plan, documents can also be shared directly with the customer through the portal.

MakeCargo has three built-in roles: Owner (full access including billing and user management), Admin (full operational access without billing controls), and Staff (operational access scoped to assigned modules). Admins can also configure custom permission sets on the Starter and Professional plans, letting you restrict or grant access at the module level — for example, preventing operations staff from viewing finance figures.

Yes. A single MakeCargo login can be linked to multiple organisation workspaces, which is useful if you operate separate legal entities or manage multiple branch companies. You can switch between organisations from the top navigation bar. Each organisation has its own independent data, subscription, and user list — billing is handled separately for each one.

The current Owner can transfer ownership to any existing Admin user by going to Settings → Team Members, clicking the target user's menu, and selecting "Transfer ownership". The outgoing Owner is automatically downgraded to Admin so they retain access to the workspace. Ownership transfer is permanent and should be confirmed carefully, as the new Owner will have full billing and account deletion rights.

Account deletion must be requested by the Owner. Go to Settings → Danger Zone and click "Delete organisation". You'll be prompted to export your data first (we strongly recommend doing so) and to confirm by typing your organisation name. Deletion is irreversible — all shipments, documents, and financial records are permanently removed within 30 days in line with our data retention policy.

For ocean freight, MakeCargo integrates with major container shipping lines including Maersk, MSC, CMA CGM, Hapag-Lloyd, Evergreen, and COSCO for automated container tracking via their public and private APIs. For air cargo, tracking is supported via IATA Cargo-XML and carrier-specific feeds. For express couriers, DHL, FedEx, and UPS tracking is available out of the box. If your carrier isn't yet connected, you can enter manual milestone events or request a new integration via our support channel.

MakeCargo has native export connectors for Xero and QuickBooks Online, letting you push approved invoices and vendor bills directly to your accounting system without re-keying data. For other systems, you can export transaction data in CSV format compatible with most accounting platforms. If you use a bespoke ERP, the Professional plan API allows custom integration with your finance team's preferred toolchain.

Yes. All data transmitted between your browser and MakeCargo is encrypted using TLS 1.2 or higher. Data at rest — including shipment records, financial data, uploaded documents, and user credentials — is encrypted using AES-256. Passwords are stored as salted hashes and are never readable by our team. We conduct regular security audits and penetration tests to ensure the platform remains hardened against known attack vectors.

MakeCargo is hosted on Amazon Web Services (AWS) infrastructure with primary servers in the Singapore region (ap-southeast-1), providing low latency for customers across Asia-Pacific. Automated daily backups are retained for 30 days and stored in a geographically separate region. Enterprise customers on the Professional plan with specific data residency requirements (such as EU GDPR obligations) can contact us to discuss regional hosting options.