Privacy Policy

Effective Date: January 1, 2025

1. Introduction

MakeCargo ("we," "us," or "our") operates a cloud-based freight forwarding management platform (the "Platform") that helps businesses manage shipments, generate quotes, and streamline logistics operations. We are committed to protecting the privacy and security of the information you entrust to us. This Privacy Policy explains how we collect, use, disclose, and protect information when you use our Platform.

2. Information We Collect

Account and Company Information: When you register, we collect your company name, contact person name, email address, phone number, billing address, and subscription details.

Operations Data: We collect the logistics data you enter into the Platform, including cargo details, shipment routes, quotes, invoices, documents, and tracking information.

Usage Data: We automatically collect technical data such as IP addresses, browser type, device identifiers, pages visited, session timestamps, and feature usage.

Payment Information: Payment transactions are processed securely by third-party payment providers. We do not store full card numbers or sensitive payment credentials.

3. How We Use Your Information

We use the information we collect to:

• Deliver, maintain, and improve our Platform and services
• Manage your account and provide customer support
• Process payments and send billing communications
• Send service notifications, security alerts, and product updates
• Analyze usage patterns to develop new features
• Comply with legal obligations and resolve disputes

4. Data Sharing

We do not sell or rent your personal data. We may share information with:

• Service providers: Trusted partners for hosting, cloud infrastructure, payment processing, and email delivery — all bound by confidentiality agreements.
• Legal authorities: When required by applicable law, court order, or government regulation.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred with appropriate protections in place.

5. Data Retention

We retain your data for the duration of your active subscription and for 12 months after termination, to allow for account reactivation or dispute resolution. After this period, data is anonymized or securely deleted. You may request earlier deletion by contacting us.

6. Cookies

We use the following types of cookies:

• Essential cookies: Required for the Platform to function (session management, security).
• Analytics cookies: Help us understand how users interact with the Platform (can be disabled).
• Preference cookies: Remember your display settings and preferences.

You can manage cookie preferences through your browser settings.

7. Data Security

We implement industry-standard safeguards including TLS/HTTPS encryption in transit, encrypted data storage, role-based access controls, and regular security audits. While we take every reasonable precaution, no system can guarantee absolute security.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access and receive a copy of your personal data
• Correct inaccurate or incomplete information
• Request deletion of your data
• Restrict or object to certain processing activities
• Data portability (receive your data in a machine-readable format)

To exercise these rights, please contact us at info@makecargo.com.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or a prominent notice on the Platform at least 30 days before the change takes effect. Your continued use of the Platform after the effective date constitutes acceptance of the updated Policy.

10. Contact Us

For privacy-related questions or requests, please contact:

MakeCargo
Email: info@makecargo.com