Support & Help Center
How can we help?
Search our knowledge base, browse topic guides, or reach a support agent — all in one place.
Popular: Create a quote Upload documents Invite team members API keys
Browse by topic
What do you need help with?
Select a category to find step-by-step guides, FAQs, and how-to articles.
Popular articles
Frequently read guides
Quick answers to the questions our users ask most often.
Can't find what you need?
Our support team is available Monday – Friday, 09:00 – 18:00 ICT. We typically reply within one business day.
Open a support ticket- How do I create my first freight quote? Getting Started
- Why is my shipment stuck in Draft status? Troubleshooting
- How do I generate an invoice from a job's charge lines? Finance
- How do I invite team members and set their permissions? Team
- How do I connect a carrier API for automatic tracking updates? Integrations
- How do I upload and attach documents to a shipment? Operations
Still need help?
Get in touch with us
Choose the support channel that works best for you — documentation, a ticket, or live chat.
Documentation
Dive into in-depth reference guides, API docs, and developer resources for the full MakeCargo platform.
Read the docs
Open a Ticket
Describe your issue and a support engineer will respond within one business day — Monday to Friday, 09:00 – 18:00 ICT.
Submit a request
Live Chat
Chat with our support team in real time. Available during business hours for Starter and Professional plan customers.
You can also reach us by email at support@makecargo.io