Carrier

Maintain a comprehensive carrier master for ocean lines, NVOCCs, airlines, truckers, and rail operators. Each record stores SCAC code, alliance membership, primary contact details, service routes, and active booking status.

Build detailed profiles per carrier covering agent networks, coverage countries, commission structures, booking lead times, documentation requirements, and settlement terms — giving operations a single authoritative reference point.

Subscribe to live container tracking events from carrier APIs and third-party aggregators. Incoming webhook updates map automatically to the job milestone log, keeping ETA information current without manual status checking.

Translate raw carrier event codes such as DISCHARGE, GATE_OUT, and DELIVERY into makeCargo internal milestone codes. Maintain separate mapping tables per carrier to handle the wide variation in event terminology across shipping lines.

Score each carrier on on-time arrival rate, booking reliability, and rate consistency over a configurable reporting period. Performance scores surface on the carrier selection screen to help teams make informed booking decisions.

Track demurrage and detention accrual per container against each carrier's free time agreement. Automated alerts notify the operations team when containers are approaching the end of their free days to prevent avoidable charges.

Detect when a schedule change causes a booked container to be rolled to the next available sailing. Alerts notify the handling team immediately so they can update the job, inform the customer, and arrange re-booking with the carrier.

Look up ocean sailing schedules by vessel name, voyage number, and port pair with ETD and ETA information. Schedules feed booking creation forms and drive the ETD and ETA on the job header for accurate milestone and ETA planning.

Search air freight flight schedules by trade lane, airline, and departure date. Selected flight ETD and ETA auto-populate the airway bill booking form and drive the airfreight milestone timeline from departure to delivery.

Log cargo claims when goods are lost, damaged, or short-landed. Track the claim reference, amount demanded, carrier response, settlement status, and legal escalation steps, with links to supporting photos, surveys, and the original job.

Issue cargo insurance certificates, calculate premiums on open-cover marine policies, and record all-risk and named-perils coverage per shipment. Track claims against the policy number and settle from within the finance module.